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Customer service provides support for prospective customers as well as existing ones. Professionals at customer service usually answer customer inquiries through in-person, phone, e-mail, chat, and interactions in social media and are also responsible for developing self-service support documentation.

Consultative selling is a method of selling that focuses on gaining a prospect’s trust and understanding their needs before recommending a solution. The first goal of a salesperson is to establish a relationship; the second is to sell the right product.

Customer service, however, goes beyond the purchase point. It is about the activities that an individual chooses to buy a product or service before, during and after. That is why customer service training can be extremely useful to invest in, as it seeks to improve how a company serves money.

All You Need To Know About Conflict Management TrainingConflict resolution training is becoming an increasingly important component of many executive leadership programs. Indeed, future leaders’...

Listening Skills is one of the most important skills which is needed to survive in Corporate life.
Being a good listener makes you understand things clearly and easily.
BYLD Group offers the learning assessment program which helps in Assessing Listening Skills .

Conflict resolution training is becoming an increasingly important component of many executive leadership programs. Indeed, future leaders' ability to manage internal and external conflicts is a critical skill that necessitates specialized conflict resolution training. Effective training in this area provides skills that can be applied to a variety of situations, ranging from people management to organizational issues and business communication.

Psychological assessment is a process of testing that uses a combination of techniques to help arrive at some hypotheses about a person and his behavior, personality, and capabilities.

Psychological assessment is a process of testing that uses a combination of techniques to help arrive at some hypotheses about a person and his behavior, personality, and capabilities.

It is a certification one gets at the workplace after going through the process of equipping themselves with the tools & knowledge, to be effective in their work.

Assessment for Learning is an approach to train and learn that creates feedback which is then used to improve a trainee’s performance, thus making training more involved.

The aim for professionals in the workplace should not be to avoid conflict but to resolve it effectively. Employees with strong conflict resolution skills can effectively handle workplace issues. Individuals who handle conflict in a respectful, optimistic way create the chance for growth and learning within an organization. Communicating empathetically and patiently leads to favorable outcomes and keeps professional relationships strong.

organizational development is a process in which organizations enhance and capitalize their capacity to achieve their goals and greater effectiveness.
organizational development is a wholesome process which develops, improve the structure of the organizations so that work can be done in a smooth way which gives greater effectiveness.

organizational development is a process in which organizations enhance and capitalize their capacity to achieve their goals and greater effectiveness.
organizational development is a wholesome process which develops, improve the structure of the organizations so that work can be done in a smooth way which gives greater effectiveness.

leadership assessment is a process of assessing the leadership qualities and leading capabilities of individual through various methods,
Leadership assessment tells us about the leading and managing skills of a person. BYLD Group is one of those companies which offers the leadership assessment to the different organizations.

Conflict management training helps in reducing the conflicts in the workplace. Conflict management training is widely used by managers to resolve and reduce the conflicts amongst the members of the organizations.
Blanchard offers Conflict management training to various organizations an

For an organization to be successful, its employees need to be skilled in both technical domains as well as in soft skills. The training needs of many companies are fulfilled by their in-house Learning & Development Department or their HR Department. However, those who do not have such facilities, seek help from Corporate Training Companies to fulfill their training needs

BYLD is the biggest group in the South Asian area, offering esteem added administrations in HR, Business Operations, Manpower Staffing, Technology, Executive Coaching, Leadership Development and Organizational Development.

BYLD is the biggest group in the South Asian area, offering esteem added administrations in HR, Business Operations, Manpower Staffing, Technology, Executive Coaching, Leadership Development and Organizational Development.

BYLD is the biggest group in the South Asian area, offering esteem added administrations in HR, Business Operations, Manpower Staffing, Technology, Executive Coaching, Leadership Development and Organizational Development.

BYLD is the biggest group in the South Asian area, offering esteem added administrations in HR, Business Operations, Manpower Staffing, Technology, Executive Coaching, Leadership Development and Organizational Development.